Client issues

Getting game crashes? Can’t launch FiveM? Or maybe running into some more obscure issue? Find the most common issues here.

I crash when playing on a server

Crashes are fairly often related to a server-specific issue. To make sure your crash isn’t related to a specific server, it is advised to join the vanilla FiveM server. If that server works without your issue, we recommend you to contact the server owners of the server where you’re experiencing crashes on. Otherwise, read on.

I’ve been banned on a server

FiveM is not responsible for what you do on servers, or what server admins do to you. If you believe you’ve been falsely banned from a server, contact the server owners. FiveM can and will not provide support for this matter.

I’ve been globally banned from FiveM

That’s unfortunate, don’t cheat. If you believe you’ve been falsely banned, please reach out to us on pr@fivem.net with potential reasons that you might have been incorrectly banned.
Please note that FiveM forum moderators or staff in the FiveM discord can not assist you with this ban.

Could not find game executable

Locate the CitizenFX.ini file within your FiveM Application Data and make sure it is pointing to the correct path. Open the file with a text editor like Notepad and edit the path to your GTA V installation if necessary.

FiveM is already installed

After you installed FiveM, you don’t need to use the same FiveM.exe file anymore. Use the shortcut from your Windows start menu. Press the Start button on your taskbar and look for FiveM there.

If you uninstalled FiveM by deleting the shortcut, you might have to uninstall FiveM properly.

Game cache outdated

Press Yes if the dialog asks Do you wish to continue?. If you get an error like DLC files are missing, make sure your game is up to date by following the instructions in the dialog. Also, make sure your CitizenFX.ini points to the correct GTA V installation. You can find that file within your FiveM application data.

Error generating ROS entitlement token

Certain antivirus vendors are known to block FiveM for unknown reasons. Disable your antivirus and try again.

Error loading component xyz.dll

Delete caches.xml from your FiveM application data folder. If there is no such file, delete the entire application data folder and run FiveM again.

Stuck on ‘We’re getting there and it will be worth the wait’

Often caused by aggressive antivirus settings. Disable your antivirus and try again.

Stuck on a rotating splash screen

Delete %appdata%\citizenfx\ros_id.dat and %localappdata%\digitalentitlements.

Stuck on a black screen

This is a common issue with certain NVIDIA drivers. Stay patient, it takes a minute to load. This often happens to other games too.

Stuck on a colored background but no menu

This happens on specific older AMD laptop GPUs. Unfortunately, this is caused by CEF and not by FiveM. Once the issue has been fixed in CEF, FiveM will be updated too.

FiveM uninstalls itself after running it!

This is most likely your antivirus software removing FiveM. Unfortunately some antivirus vendors falsely flag FiveM, and remove some (or even all) FiveM files as a precaution. You can safely ignore any warnings about this.
Click here for more info on how to disable your antivirus.

Help! I can’t find my issue here!

We are more than happy to help you out! If you’re running into crashes or freezes, please post your issue on our forums. Provide as much detail as you can, that will make it easier for everyone to help you. For all other issues, you are more than welcome to join our Discord and have a chat with us.