Getting game crashes? Can't launch FiveM? Or maybe running into some more obscure issue? Find the most common issues here.
Crashes are fairly often related to a server-specific issue. To make sure your crash isn't related to a specific server, it is advised to join the FiveM.net testing server. If that server works without your issue, we recommend you to contact the server owners of the server where you're experiencing crashes on. Otherwise, read on.
FiveM is not responsible for what you do on servers, or what server admins do to you. If you believe you've been falsely banned from a server, contact the server owners. FiveM can not and will not provide support for this matter.
Please refer to the following support article.
Please refer to the following support article.
After you installed FiveM, you don't need to use the same FiveM.exe file anymore. Use the shortcut from your Windows start menu. Press the Start button on your taskbar and look for FiveM there.
If you uninstalled FiveM by deleting the shortcut, you might have to uninstall FiveM properly.
Please refer to the following support article.
Certain antivirus vendors are known to block FiveM for unknown reasons. Please submit a support ticket if this occurs.
Delete caches.xml from your FiveM application data folder.
If there is no such file, delete the entire application data folder and run FiveM again. For adhesive.dll also see below.
Your Windows 10 installation is outdated. Please update it to at least version 1703. To check your current version, open command prompt and type winver.
Please refer to the following support article.
Delete v8.dll, v8_libbase.dll, v8_libplatform.dll if available in your C:\Windows\system32 directory. These are (leftover) files from other applications that incorrectly use system32 to place these files. FiveM loads dll's from system32 first, resulting in these incorrect dll's being loaded.
First check your task manager for existing FiveM related processes; if you see them, close them. If that doesn't fix the issue, you may want to submit a support ticket regarding your antivirus.
If this occurs, it is often caused by aggressive antivirus settings. You may want to submit a support ticket regarding your antivirus.
Delete %appdata%\citizenfx\ros_id.dat and %localappdata%\digitalentitlements.
This is a common issue with certain NVIDIA drivers. Stay patient, it takes a minute to load. This often happens to other games too.
This happens on specific older AMD laptop GPUs. Unfortunately, this is caused by CEF and not by FiveM. Once the issue has been fixed in CEF, FiveM will be updated too. A forum moderator has created a topic that could potentially rectify this issue. Click here for more info.
Please refer to the following support article.
If you believe your game is dropping frames for whatever reason, you may want to take what's called a 'trace'. A trace can be used to capture game function calls and allows developers to see where an application is taking longer than expected to execute, causing performance drops.
Please refer to the following support article to create a trace.
FiveM hangs when using NVIDIA GPUs as of recently are not uncommon (especially on most recent drivers), efforts were made, trying to contact NVIDIA, but no clear response was given. As of now, we're trying to figure out a way to resolve hangs for this specific GPU vendor, but we need your help on this, and here's how you can help us:
Once the NVIDIA 'crash' dialog is shown, follow these steps:
WinKey + R and type taskmgr followed by enter, it's important that you don't close the process while following this guide.Task Manager opens, go into the Details tab.FiveM_GTAProcess.exe, right click it and click on Create dump file.C:\Users\xxxx\AppData\Local\Temp\FiveM_GTAProcess.DMPOpen File Location and zip up the following file: FiveM_GTAProcess.DMP, you can zip up a file by right clicking it, followed by clicking Send To -> Compressed (zipped) folder on the context menu.Additionally, you may still enjoy FiveM by rolling back to older drivers such as 471, but we encourage you to send these reports, prior to doing this!
We're here to help! First, check the Cfx.re support section for your issue. If you're experiencing crashes or freezes, please post your details on our forums to help us assist you better. For all other inquiries, feel free to join our Discord for a chat!