Server issues

My server does not show up in the server list

When this happens, make sure other people can connect to your server using direct connect. This issue usually is a result of bad port forwarding or some firewall issue. Make sure your network configuration is correct.

Server configuration is also important. Your server is listed in the server list if you use the default server.cfg example. It’s possible that you have removed the # in front of the following line in your server.cfg.

#sv_master1 ""

Please make sure to add the # in front of that line like shown in the example above. If this # is already added in front of the line, then try the following steps.

Check if server is reachable

  1. Make sure your server is running
  2. In your browser, go to http://ip:port/info.json (fill in your ip and port) - example http://127.0.0.1:30120/info.json
  3. Check whether it resolves, showing information about your server

Alternatively, use canyouseeme.org. Only works if you’re on a Windows server or a Linux machine with a GUI.

  1. In your browser, visit canyouseeme.org
  2. Fill in your server port (default: 30120)
  3. Check your port
Could it see the service?
Could it NOT see your service?

There could be a lot of different problems, most likely it has something to do with one (or both) of the following:

My server can’t use 64, 128, or more than 32 slots

Using more than 32 slots requires OneSync. The maximum slot count supported with OneSync is 128 slots. OneSync was publicly released in April 2018 as early access and made available for everyone in June 2019. However, the support of 32+ slots did not leave early access, yet. Hence, you still require an active FiveM Element Club Argentum (or higher) Patreon pledge tier or be part of the manually granted OneSync EAP.

To use more than 32 slots follow these steps.

  1. Use a license key with OneSync access
  2. Use the latest server artifact
  3. Activate OneSync - add onesync_enabled 1 to your server.cfg
  4. Set sv_maxclients in your server.cfg to a value higher than 32
  5. Restart your server

If you are not seeing the changes in the server list, be patient until the server list updates. You will see the changes already in Direct Connect.

My server’s name doesn’t have colors

You may be experiencing this in different cases. For example, the server colors show in Direct Connect, but not on the server list. Or it doesn’t show at all. There are a couple of reasons why this may happen.

  1. No active Patreon pledge with the requirement minimum tier - FiveM Element Club Argentum 💿 or higher
  2. Incorrect usage of server name formatting
  3. Didn’t save and/or restart server
  4. Server list cache hasn’t updated, be patient

Help! I can’t find my issue here!

We are more than happy to help you out! Please post a topic on the forums so we can take a look at your issue. You can also join our Discord and have a chat with us.